You do not need to know exactly what is wrong before you come in. Tell us what is happening and what matters to you, and we will help you work out the next steps.
What should I bring?
- Relevant reports: any scan reports, referral letters, specialist recommendations or previous rehabilitation plans you already have.
- Medication and medical information: a current medication list and details of health conditions that may affect assessment or treatment.
- Your goals: examples of what is difficult and what you would like to get back to, such as walking, working, sleeping or playing sport.
- Funding or billing details, if applicable: bring your private health card if you plan to ask about claiming, and any referral, insurer or plan-manager details relevant to an arrangement confirmed with reception.
- Supports you use: your brace, sling, walking aid or orthotics if relevant.
What should I wear?
Choose comfortable clothing that lets you move and makes it possible to assess the area involved. Shorts can be useful for a knee, hip or ankle concern; a comfortable top can help for shoulder or neck assessment. Bring your usual exercise shoes if your appointment involves walking, running or sport.
Let your physiotherapist know if you have any concerns about clothing, privacy or the assessment. We will explain what is proposed and ask for your consent.
Do I need a referral?
No referral is needed to book a private physiotherapy appointment. You can book directly with Phyxit, even if you have not seen a doctor or do not know what is causing your symptoms.
If you intend to use Medicare-related care, an insurer, a workplace injury arrangement or NDIS funding, call before booking so we can confirm whether the clinic can assist, what documents are required, and any fees or gap payments. A referral or health card does not automatically mean that a service is covered.
What happens at the appointment?
We listen
Your physiotherapist asks about your symptoms, health history, activity and goals. Tell us what you are worried about and what you hope to achieve.
We assess and explain
We assess relevant movement and function, explain the findings and discuss whether treatment or any further medical review is appropriate. You can ask questions or decline a proposed assessment or treatment.
We make a plan together
Your plan may include treatment, practical advice, exercises and a follow-up review. We will discuss manageable steps that fit your circumstances and priorities.
How do I find the clinic?
Shop 1, 61 Keira Street, Wollongong NSW 2500.
Enter via Campbell Street. Undercover parking is accessed from Campbell Street.
Allow enough time to find the entrance and complete any required details before your appointment. If you need help with access, mobility or communication, call reception beforehand so we can discuss your needs.
Can someone come with me?
A parent, carer or support person is welcome. Tell us if you would like them involved in your appointment, or if there is anything we can do to help you feel more comfortable.
How much will it cost?
Call reception to confirm the current fee and suitable appointment type. If you plan to use private health insurance or another funding arrangement, check your cover and any applicable limits before attending. We can discuss the clinic’s billing arrangements with you.
Ready to book?
Book a physiotherapy assessment online, or call if you need a specialised appointment such as dance screening, vertigo assessment, VALD testing or NDIS care. Our team can help you choose the appropriate service.
Book your first appointment